Everything you need to know about Irmaya. Can't find your answer? Talk to us.
General
Irmaya is a WhatsApp AI built for Malaysian SMEs. It connects to your existing WhatsApp Business number and handles customer conversations automatically — capturing leads, answering common questions, taking booking requests, and guiding customers toward a sale, 24/7 in Bahasa Malaysia or English.
No! Irmaya connects to your existing WhatsApp Business number. Your customers message the same number they always have — nothing changes on their end.
No. Regular chatbots follow fixed decision trees. Irmaya uses AI to understand context, handle objections, and adapt its responses based on your business playbook. It closes sales, not just answers FAQs.
Irmaya speaks natural Bahasa Malaysia, English, and Manglish — the way Malaysians actually text. It matches your brand's tone and language automatically based on how the customer writes.
Pricing & Billing
Plans start from RM 299/month (Starter) up to RM 1,999/month (Growth). Agency and enterprise pricing is available for larger teams. All plans include full AI features — no hidden per-message charges for standard usage.
Yes — 14 days, full access, no credit card required. You'll connect WhatsApp, upload your business playbook, and see real conversations with your customers. If it doesn't work for you, you walk away without charge.
Yes. There are no lock-in contracts. You can cancel your subscription at any time from the dashboard and your account will remain active until the end of your billing period.
No hidden fees. Each plan includes a generous message allowance. If you exceed your plan limit, we'll notify you before charging anything extra. Meta WhatsApp Business API conversation fees apply separately as per Meta's pricing.
Technical Setup
Most businesses are live in under 24 hours. You answer a few questions about your services, pricing, and tone — we handle the technical WhatsApp connection and AI configuration.
No. Irmaya is designed for business owners, not developers. Setup is guided through a simple onboarding wizard. If you can fill out a Google Form, you can set up Irmaya.
Irmaya uses the official Meta WhatsApp Business API, which has a 99.9% uptime SLA. In the rare event of a WhatsApp outage, messages queue automatically and are delivered once the service resumes. No messages are lost.
AI & Customization
Yes, completely. You define your AI's name, tone, persona, and the exact information it shares — pricing, services, promotions, FAQs. Irmaya only says what's in your playbook and won't guess or invent information.
During onboarding, you upload a business playbook — your services, pricing, common objections, tone, and booking process. Irmaya uses this as its knowledge base. You can update it any time from the dashboard.
Yes. When a conversation needs human attention — a complex complaint, a high-value lead, or a customer request — Irmaya seamlessly hands off to your team via Chatwoot or a WhatsApp notification. You stay in control at all times.
Yes. Growth and Agency plans support multiple AI personas — for example, a sales persona for new leads and a support persona for existing customers. Each persona can have a different name, tone, and knowledge set.
Results & ROI
Businesses typically see a 30–50% increase in lead-to-booking conversion within the first month. Response time drops from hours to seconds, and missed enquiries drop to near zero. Results depend on your industry and how well your playbook is configured.
Speed is the biggest factor. Irmaya responds in seconds, 24/7 — including nights and weekends when most leads come in. It also handles objections, offers social proof, and creates urgency — the same techniques your best salesperson uses.
Most businesses see measurable improvement in the first week — more replies, more bookings, fewer missed chats. Full ROI typically becomes clear within 30 days. The 14-day trial is enough to see real results.
Yes — 300+ Malaysian SMEs across dental clinics, property agencies, beauty studios, tuition centres, and automotive services use Irmaya daily. We are built specifically for the Malaysian market with local language support and local payment options.